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Quave Policies

QUAVE CLOSET POLICIES

 

PAYMENT

  1. We accept Visa, MasterCard, American Express, Discover, PayPal.
  2. We do NOT accept Money order, Cashier Check, Personal Checks or Company Checks. If we receive any Personal Checks or Company Checks, they will be returned to sender.
  3. We do not accept payment in cash.
  4. Gift cards and prepaid cards are accepted where applicable. Please retain the card until transaction is completed.


BILLING TERMS AND CONDITIONS

We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order may be delayed from processing. At times we may also be required to speak to the cardholder, please ensure that the correct telephone/ contact number is provided on the purchase. We reserve the right to cancel any order that is unable to be verified or processed.

 

SHIPPING METHOD
Orders require 1-2 business days for processing (subject to conditions).

Business days are justified as being Monday – Friday only.

  1. Please allow us 3-5 days for local shipping (weekends included)
  2. Free shipping only applies to the Greater Toronto Area (GTA)
  3. International Shipping (Please read our International policy below).
  4. Please note: We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.


SHIPPING TERMS AND CONDITIONS
Orders are to be processed within approximately two business days, provided the items are in stock and there are no problems with the payment verification/shipping address. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including air shipment. In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.


RETURN POLICY

  • Quave Closet offers a 30 days return policy (from the date of receipt) for STORE CREDIT ONLY. We do not offer free returns at this time and customers are responsible for all return shipping cost.
  • We will reserve the right to request for pictures, in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.

 

  • We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we

 

  • will reserve the right to deduct any related return fee imposed by the shipping carrier.

 

  • We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).

 

  • Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions.

 

  • Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.